Refund Policy

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Effective Date: November 26, 2024

 

At Kevin Simcock LLC, we are committed to providing exceptional coaching and mentorship services to our clients. We understand that circumstances can change, and we strive to address refund requests fairly and transparently. Please review our refund policy below:

 

1. General Refund Terms

 

  •  Refunds are considered on a case-by-case basis and are subject to the conditions outlined below.

  •  By purchasing any coaching or mentorship service, you agree to this refund policy.

 

2. Refund Eligibility

 

 •  One-Time or Upfront Payments: Refunds are available for services purchased upfront if requested within 14 calendar days of purchase, provided no live sessions, consulting calls, or significant use of materials has occurred.

 •  Monthly or Installment Payments: No refunds are issued for monthly or installment payments for ongoing programs once the first payment has been processed. Cancellation will prevent further payments, but access to services will be terminated at the end of the billing cycle.

 

3. Exclusions from Refunds

 

Refunds will not be issued in the following circumstances:

  •  If a client has participated in live sessions, group consulting calls, or mentorship meetings.

  • If a client has accessed or downloaded proprietary course materials, templates, or digital resources.

 •  For dissatisfaction due to personal preference or failure to implement provided strategies and guidance.

 

4. Program-Specific Conditions

 

 •  Cohort or Group Programs: Refunds are not available after the program start date, as spaces in these programs are limited and time-sensitive.

 •  Custom Consulting or VIP Mentorship: Due to the high-touch nature of these services, all payments are final and non-refundable once work begins.

 

5. Cancellation Policy

 

 •  You may cancel future participation in a program or service by providing written notice to hello@kevinsimcock.com. However, refunds for prior payments will be subject to the terms above.

 

6. Exceptional Circumstances

 

We understand that unforeseen circumstances may arise. Refund requests outside these terms will be considered at the sole discretion of Kevin Simcock LLC. Written requests must include a detailed explanation and supporting documentation.

 

7. Governing Law

 

This refund policy is governed by the laws of the Province of Ontario and applicable federal laws of Canada.

 

Contact Information

For any questions or concerns regarding this refund policy, please contact us at:

                  •   Email: hello@kevinsimcock.com

                  •   Mailing Address: Kevin Simcock LLC, 180 John St, Toronto, ON, Canada.

 

Acknowledgment

By purchasing and using our services, you acknowledge that you have read, understood, and agreed to this refund policy.